Theory

Competition means increased customer satisfaction & sales.

Why competition? The power of leaderboards in the workplace.

Charles Schwab had a mill manager whose people weren’t producing their quota. “How is it that a manager as capable as you can’t make this mill turn out what it should?”

“I don’t know,” the manager replied. “I’ve coaxed the men, I’ve pushed them, I’ve sworn and cussed, I’ve threatened them with damnation and being fired. But nothing works. They just won’t produce.”

Schwab asked the manager for a piece of chalk, and asked: “How many heats did your shift make today?”

“Six.”

Schwab chalked a big figure six on the floor. When the night shift came in, they saw the “6″ and asked what it meant.

“The big boss was in here today, he asked us how many heats we made, and we told him six. He chalked it down on the floor.”

The next morning Schwab walked through the mill again. The night shift had rubbed out “6″ and replaced it with a big “7.”

When the day shift reported for work the next morning, they saw a big “7″ chalked on the floor. So the night shift thought they were better than the day shift did they? Well, they would show the night shift a thing or two. The crew pitched in with enthusiasm, and when they quit that night, they left behind them an enormous, swaggering “10.”

MUSE is an artificially intelligent “Leaderboard.”

“Leaders establishing leaderboards command immediate attention. Making outcomes more visible to more people guarantees more discussion about who’s successful and why. Leaderboards are terrific media for promoting and provoking engagement.” – Harvard Business Review.

So what? We’ve crunched the numbers – here’s what we predict.

A team of crack mathematicians and scholars from the Wharton School and INSEAD have run the regressions and performed the analyses. In restaurants, the top 10% of employees add $8.54 to every check. The bottom 10% actually subtract $7.21. In many cases it’s even more extreme. MUSE creates a competitive environment, and in doing so shifts the bottom to the middle, the middle to the top and the top through the glass ceiling – we conservatively predict a 2-8% increase in sales at the outset. It only gets better from there. MUSE makes more money for your company than any other initiative or software program in existence. No bull. Give it a try.

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Get actionable data on employee and store performance.

Provide transparency and insight into employee performance.

Remember report cards in school? Well, everyone should know how they’re doing at work as well. It allows an employee and their mentor to assess strengths and weaknesses and improve in areas where they may need a little help. This is nothing new – but what is new is there is now the ability to OBJECTIVELY assess performance without the slightest hint of favoritism or bias, and to take a snapshot of how an employee is affecting the company’s business at any given moment, in REAL TIME.

Arm your team with the tools to become sales & customer service experts.

Once someone knows where they excel and where they lack, it all becomes lost if the conversation ends there. Teachers do not give report cards without having a parent/teacher conference or without suggesting ways to get better. All too often mentors and managers find themselves consumed with other day-to-day tasks and assume that self-improvement is (or should be) automatic. It isn’t. Everyone needs a little coaching. MUSE will diagnose and rank; then MUSE will recognize areas where the team member can improve.

Automatically monitor and reward improvement.

You’ve diagnosed, you’ve treated – now track progress and automatically reward improvement. MUSE provides you with the insight and analytics that delve into performance trends. We call it Performance Management 2.0. It optimizes your talent and creates a culture of improvement and excellence amongst your staff, to the benefit of your customers.

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